Yes. Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move critical goods and services during this global health crisis. We are committed and ready to help you get wherever you need to be.
As an essential services provider, we are committed to supporting our frontline responders now more than ever. This includes supporting our healthcare professionals, emergency responders and the many others supporting our communities during this global health crisis with vehicles to meet their critical transportation and personal mobility needs.
In some locations, we have adjusted our hours of operation to better protect customers and employees. Find your neighbourhood car rental branch to see the most up-to-date operating hours.
To help protect both customers and employees, we have modified our car rental process. This includes the addition of kerbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up kerbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
If you are currently renting a car with us, your local branch should be reaching out to you about options to return your rental vehicle. If you have any additional questions or are looking for more information, please call 0800 111 4312.
Yes, our airport locations are open. Find an airport car rental location and start a reservation.
Yes. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Reservations can be canceled using your confirmation number along with your first and last name on our website, confirmation email or on the app. Enterprise Plus loyalty members can also see all upcoming reservations from the account page.
Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.
Yes. If you’re using the Enterprise App, you can reference your Rental Agreement Number and click “Call to Extend Your Rental”. You can also reach out to your rental branch or call 0800 800 227 to extend your reservation.
Yes. You can continue to modify your reservation, including vehicle, location, date and time using the website or Enterprise app. If you booked using a third party, you will need to modify your reservation using that third party.
If you've already picked up your rental vehicle, reference your Rental Agreement Number and click “Call to Extend Your Rental” in the Enterprise App to extend your rental. You can also reach out to your rental branch or call 0800 800 227 for more information.
If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call roadside assistance at 0800 316 0977 and they will help you with the towing process.
Yes, we remain open. We have recently consolidated our neighbourhood operations and have implemented additional safety precautions in light of current events. Your local branch should be reaching out to you if any updates to your reservation are required. For additional info please call 0800 111 4312.
Yes. Current Enterprise Plus elite members will receive a one-year status extension. So, if you’re a Silver, Gold or Platinum level member with a tier expiry date of 28/02/2021, your current status will be extended until 28 February 2022.
We’re also rolling over elite qualifying rentals and rental days.
For members who qualify for elite status in 2020:
For members who do not qualify for elite status in 2020:
This rollover of paid activity allows you to get a head start on your elite qualifying activity in 2021.
Enterprise Plus Elite Tier Qualifications
Silver: 6 Rentals
Gold: 12 rentals or 40 rental days
Platinum: 24 rentals or 85 rental days
Rentals or rental days beyond these qualifications will roll over to next year and count towards elite qualification in 2021, as noted above.
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
That’s why we have modified our cleaning procedures that take place between every rental using recommendations from the government.
On top of vacuuming and general wipe-down cleaning, we are using a disinfectant to sanitise key areas between every rental, like the following:
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
Employees working in open branch locations are following the best practices recommended by the World Health Organization and other health authorities to help protect and reduce risk during this Coronavirus outbreak. These practices include:
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work
We also ask for your support. That’s why we urge travelers to please stay home if you are ill, displaying symptoms of COVID-19, been diagnosed with COVID-19 or are currently under quarantine.
For additional questions, please visit our main car rental FAQs page.