Complete Clean Pledge
Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitising procedures to protect the health and safety of all.
Learn more about our Complete Clean Pledge.
Below are details on our modified services and the steps we are taking company-wide to protect customers and employees while remaining available to those who need us during this challenging time.
Looking to rent a car? Find a location near you.
Complete Clean Pledge
Essential Locations for Essential Workers
Essential Measures for Essential Staff
Essential Precautions for Essential Journeys
COVID-19 Response Update
Check out our COVID-19 FAQs for more information on Enterprise hours of operation, upcoming and existing reservations, Enterprise Plus and what steps we're taking to keep employees and customers safe.
Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move goods and services during this global health crisis.
While we remain open, employee and customer safety continue to be our top priority. We have modified our services and processes to protect our customers and employees during this Coronavirus outbreak.
Below are details on our modified services and the steps we are taking company-wide to increase safety, while remaining available to those who need us during this challenging time.
Looking to rent a car? Find a location near you.
While we are accepting reservations from any branch location on the web or by phone, we are limiting our physical locations by consolidating operations to centralised branches.
After you make a reservation online, you may be contacted by one of our employees to help arrange a vehicle transfer point that may differ from your originating branch location.
For reservations made on your behalf by a third party, such as an insurance carrier, the process is the same. An Enterprise employee will contact you to arrange the details to fulfill your reservation.
This precaution helps protect employees and customers, keeping our open locations and physical interaction to a minimum while still maximizing our availability for those that need our services.
Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.
In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.
The employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak.
These practices include:
- Limiting the number of employees in a location
- Wearing face coverings
- Using social distancing between each other
- Staying home if they are feeling ill
- Frequently washing hands
- Frequently disinfecting touchable surfaces
- Minimizing customer interaction at vehicle pickup or delivery
- Ensuring local teams have supplies and resources needed
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work.
To help protect both customers and employees, we have modified our service offerings. This includes the addition of kerbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Whether you are picking your vehicle up kerbside, or if we deliver it to you at your workplace, body shop or home, we maintain proper distance throughout the process.
To protect you, our employees and our community, face coverings are required inside our facilities (exemptions may apply).
While we look forward to continuing to serve you during this time, we recognise some travel plans may change. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.
As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitising with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:
- Key and key fob
- Steering wheel
- Steering column
- Center console
- Accessory panel
- Door interiors
- Door pockets
- Seat Belts
- Seat surfaces
- Seat pockets
- Interior Door handles
- Exterior Door handles
- Areas between seat/console
- Areas between seat/doorjambs
- Instrument panels
- Rearview mirrors
- Visor mirrors
- Any other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.
High-touch areas of our shuttles are cleaned and sanitised using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitised with a disinfectant at least once per day.
The Complete Clean Pledge extends to our locations, as well.
We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitising touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.
The cleaning guidance set forth in the Complete Clean Pledge is also aligned with leading health authorities.