Car & Van Hire - Ottawa Alta Vista & Bank

The hirer's spouse or domestic partner who meet the same age and driving licence requirements as the hirer are authorised drivers at no additional charge.  Any additional authorised drivers must appear at the time of hire and meet the age and driving licence requirements.  An additional charge of $10 per day for each additional authorised driver will be added to the cost of the hire, unless other contractual conditions apply.
A spouse or domestic partner is the only permitted additional driver on a hire secured with a debit card. 

Please see the Renter Requirements policy for age requirements and youthful driver charges.

Vehicles hired in Canada can be driven throughout Canada and the US.

Vehicles cannot be driven into Mexico.

Damage waiver (DW) for this branch ranges between $29.99 and $34.99 per day depending on the type of vehicle rented. DW is offered at the time of rental for an additional daily charge. If the renter accepts DW, Enterprise waives or reduces the renter's responsibility for loss of or damage to the rental vehicle, including but not limited to towing, storage, loss of use, administrative fees and/or diminishment of value subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance. The purchase of DW is optional and not required to rent a car. The protection provided by DW may duplicate the renter's existing coverage. Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage, therefore the renter should examine their credit card protections, car insurance policies or other sources of coverage that may duplicate the protection provided by DW.

As a customer, you have a choice as to how you would like to pay for fuel.
 
Option 1 – Pre-pay Fuel

This option allows the renter to pay for the fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 – We Refill

This option allows the renter to pay at the end of the rental for fuel used but not replaced. Price will be higher than local fuel prices.   Additional charges may be added.

Option 3 – You Refill

This option allows the renter to return the vehicle with the same amount of fuel as received to avoid extra fuel charges.

Customers who reside in the United States, U.S. Territories or Canada
Customers who reside in the U.S., U.S. Territories or Canada must present a valid, unexpired government-issued driving licence which includes a photograph of the customer.  Digital licences are not accepted.  The driving licence must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state licence under the following conditions:
• They also present an Active Military ID, and
• They are in compliance with their military extension policy of the state that issued the licence.  These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
Customers renting in Florida and presenting a Connecticut or Delaware licence: As of 1 July 2023, certain, but not all, licences issued by the foregoing states are considered invalid under Florida law and will not be accepted.  Please check with the Florida Department of Highway Safety and Motor Vehicles to determine if your licence is valid under Florida law.  As of 14 August 2023, information regarding licence validity was able to be located at the following webpage on the Florida Department of Highway Safety and Motor Vehicles website: https://www.flhsmv.gov/driver-licenses-id-cards/visiting-florida-faqs/
Customers travelling to the U.S. and Canada from other countries
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. Digital licences are not accepted. The following practices are used to ensure that the customer is presenting a facially valid licence at the time of rental.
Customers travelling to the United States and Canada from another country must present the following:
• Their home country driving licence that is valid, unexpired and includes a photograph, and
• If the home country licence is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish etc.), an International Driving Permit is recommended, but not required, for translation purposes in addition to the home country licence. 
• If the home country licence is in a language other than English and the letters are not English (i.e. the alphabet is not an extended Latin-based alphabet like German or Spanish, but is Russian, Japanese, Arabic etc.), an International Driving Permit is required.
• If an International Driving Permit cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case, the home country licence must also be presented.
• Customers may not rent a vehicle solely with the International Driving Permit.  The International Driving Permit is a translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification.
• In some US and Canadian locations, customers who do not hold a US/Canadian driving licence may be asked to provide additional, valid government-issued documentation.  Examples of this may include a valid passport.
• Customers with a driving licence from Mexico may be required to present a valid voter registration card from Mexico. In addition, inbound and outbound travel documentation may be required.

Other requirements
• Photocopies of driving licences are not accepted
• Provisional licences are not accepted.
• Any licence that, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyser apparatus is not accepted.
• Temporary driving licences may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary licence.  Additional government-issued identification may be required.

Personal Accident Insurance – Personal Effects Coverage – THE PURCHASE OF PERSONAL ACCIDENT AND PERSONAL EFFECTS INSURANCE (PAI-PEC) IS OPTIONAL AND OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. THE PAI-PEC IS NOT REQUIRED TO RENT A VEHICLE.  PLEASE READ THE CERTIFICATE OF INSURANCE WORDING CAREFULLY FOR A FULL DESCRIPTION OF COVERAGE AND EXCLUSIONS.  The PAI coverage provides renter and renter's passengers with accidental death, dismemberment, and accident medical expenses and ambulance expense benefits. The PEC coverage insures the personal effects of the renter, additional drivers, or anyone who is travelling with the renter against risks of loss or damage to personal effects.  Benefits are payable in addition to any other insurance coverage the renter or passengers may have.  The coverage provided by PAI-PEC may duplicate the renter's existing coverage. Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage.  Therefore, the renter should examine his or her personal insurance policies or other coverage(s) that may duplicate the coverage provided by PAI-PEC.  This is a summary only. PAI-PEC is subject to the provisions, limitations and exclusions of the PAI-PEC policy, which is underwritten by AIG Insurance Company of Canada. The premium for PAI-PEC is 6.99 CAD per day.

If you are renting a vehicle in Quebec, please review the following information:

Fact Sheet

Product Summary

Certificate of Insurance

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location.

The renter may purchase Roadside Assistance Protection (RAP) from the owner for an additional fee. If the renter purchases RAP, the owner agrees, subject to the actions that invalidate the Damage Waiver, to contractually waive the renter's responsibility for the cost to provide 24/7 roadside assistance (where available), which includes the replacement of lost keys (including remote-entry devices); flat tyre services (if no inflated spare is available, the vehicle will be towed. The cost of a replacement tyre is not covered by RAP); lock-out services (if the keys are locked inside the vehicle); jump-starts; and fuel delivery services for up to 3 gallons (or equivalent litres) of fuel if the vehicle is out of fuel. Roadside Assistance Protection services are only available in the United States and Canada. If the renter does not purchase RAP, or RAP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RAP does not apply in Mexico. For roadside assistance call (844) 556-4930.

RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES

RENTER REQUIREMENTS POLICY

All Renters and additional drivers must be 21 or older.  All Renters must have a valid driving licence and a major credit card or debit card in their name. Individuals with provisional licences are not eligible to rent. This is only a summary. For additional details, please reference the Driving Licence Information Policy.
 
AGE
 
The underage surcharge for drivers between the ages of 21 and 24 is $20 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through to Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating for up to five passengers.
 
DEBIT CARD 
 
Debit cards are accepted at the time of rental under the following conditions: 

• The name and address shown on the Renter's driving licence must match their current home address. 

• The address must be within 50 km of the renting branch or the Renter's driving licence must be from the same province in which the rental branch is located. 

• Renters must present two of the following items, each of which must indicate the Renter's current home address: A utility bill, mobile phone bill, payslip, an original declaration page from an active car insurance policy.  Utility bill(s), mobile phone bill(s) and payslip(s) must be originals and dated within 30 days.  

Other than the Renter's spouse or domestic partner, no other additional drivers are allowed.

Renters using a debit card may rent the following vehicle classes: Economy through to Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating for up to five passengers.  

If using a debit card for any amounts owed, the available funds in the account associated with the Renter's debit card will be reduced by those amounts.  Additionally, the Renter is responsible for any overdraft fees incurred.

Please read the Forms of Payment Policy (see below) for additional details pertaining to the use of debit cards at this location.

INSURANCE VERIFICATION

At the time of rental, the Renter must provide evidence of a transferable collision, comprehensive and liability car insurance policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Intermediate Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van and Corvette.

FORMS OF PAYMENT POLICY

The following forms of payment are accepted for the rental. 

VISA®

MasterCard®

American Express®

Debit Card

The Estimated Total for the rental on the Review and Reserve screen, and/or in the email reservation confirmation, will be charged to the form of payment provided by the Renter.  If the rental as reserved is modified, the Estimated Total amount for the rental may change and will still be charged to the form of payment provided by the Renter.

At the time of the rental, the Renter will sign a rental contract (the "Contract") that applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions. 

DEPOSIT AMOUNT

To account for the Renter potentially incurring additional amounts owed under the Contract, a deposit of $300 or $850 will be required from the Renter at the time of the rental for the following vehicle classes: Electric Luxury SUV, Full Size Elite Electric Sedan, Intermediate Sport Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van and Corvette will be required from the renter at the time of rental.   

ADDITIONAL INFORMATION

The Renter must use an above-listed form of payment for the deposit amount.  The deposit amount will not be available for use by the Renter, and/or refunded to the Renter, until after the vehicle has been returned.

If the Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from the Renter's deposit amount, if applicable.  If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by the Renter at the time of rental, unless the Renter provides a different above-listed form of payment to be charged.

If using a debit card for any of the above amounts, the available funds in the account associated with the Renter's debit card will be reduced by those amounts.  Additionally, the Renter is responsible for any overdraft fees incurred.

Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental, after the vehicle has been returned. Cash is not accepted.

In addition to one of the above-listed forms of payment, credit cards with sufficient available credit that are listed on the Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract.

All amounts owed by the Renter under the Contract will be submitted (a) as an authorisation to be a hold against, and ultimately to be charged to, the Renter's credit card or debit card or (b) to be charged to the Renter's debit card.

Please read the Renter Requirements Policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location. 

Our TollPass Programme is our electronic toll collection programme which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay in cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travellers to stop and pay in cash at toll plazas.

The TollPass Programme is offered in different ways, depending on where you rent. Visit the websites below for more information.

• Northeast US including regions in the Midwest:


https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/northeast-united-states.html

• Chicago Metropolitan Area:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/chicago.html

• Golden Gate Bridge and Northern California Bay Area:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/northern-california.html

• Southern California:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/southern-california.html

• CO, FL, TX, NC, GA, WA, PR and Ontario Canada:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/colorado-florida-texas-north-carolina-georgia-washington-state-puerto-rico-and-ontario-canada.html

• Louisville KY:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/louisville.html

To view our entire coverage map, go to https://www.enterprise.com/en/help/faqs/car-rental-toll-pass.html and click on Coverage Map.

TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental location's policies and/or offerings for toll products to determine availability of TollPass programmes.

Due to limited availability, winter tires cannot be reserved, and are based on availability at the time of arrival to the rental location.