Enterprise Car Hire Cancellation and Change Policy

 

If you have already picked up your vehicle:

If you have already picked up your vehicle and wish to keep it longer; you must contact the location where you picked up the vehicle.

If you have not picked up your vehicle:

If you have not picked up your vehicle you can view, modify, or cancel your reservation by clicking here. When visiting this page, you will need to make sure all fields are filled out. If you fail to enter your confirmation number, first name, and last name, the reservation will not be found. If you have entered all this information correctly and still cannot modify your reservation, please contact us.

If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation.

Will I be charged if I cancel my reservation?

North American website & app:

If you did not prepay for your reservation, there will not be a cancellation fee.

If you prepaid for your vehicle, the following conditions will apply (applicable in US and Canada only):

  • If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50 / CAD $65.
  • If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135.

European website & app:

If you did not prepay for your reservation, there will not be a cancellation fee.

If you prepaid for your vehicle the following conditions will apply (applicable in Europe only):

You will not be charged a cancelation fee if you cancel your reservation 7 days ahead of time

If you cancel your booking less than 7 days, but at least 24 hours before your specified pick up time, you will be refunded the booking amount minus a small cancellation fee. You will need to call 1 (855) 266-9289 to find out the exact cancellation fee.

If you cancel your booking in less than 24 hours before your specified pick up time, you will not be entitled to a refund.

Will I be charged if I don't show up for my reservation?

If you fail to pick up your prepaid rental on the specified pick-up date, you will receive a full refund minus a no show fee of USD $100 / CAD $135.

Will my rate change if I modify my reservation?

Possibly - rental rates can change on a daily basis so changing the dates or number of days may change the daily rate.

Reservations booked on a third party website must be cancelled through the third party website. Reservations agents cannot change reservations booked on these websites nor can you cancel them on the Enteprise.com website. Please return to the website where you originally booked the reservation.