Hours & Services
| Sunday | - |
|---|---|
| Monday | 01:00 PM - 06:00 PM |
| Tuesday | 01:00 PM - 06:00 PM |
| Wednesday | 01:00 PM - 06:00 PM |
| Thursday | 01:00 PM - 06:00 PM |
| Friday | 01:00 PM - 06:00 PM |
| Saturday | 09:00 AM - 01:00 PM |
Hire conditions apply to all additional drivers. A fee of 13.00 EUR per day, with a 10-day maximum (130.00 EUR), including VAT, applies.
Return the keys to the drop-box on the facade next to the rental counter.
To rent a vehicle, the renter must have held a full driving licence for a minimum of 1 year for Mini, Economy and Compact (excl. Elite) vehicles. 3 years for Intermediate and Standard vehicles (excl. Standard Passenger Van) and Full Size Commercial Vans. 7 years for Compact Elite and Full Size vehicles, Standard Passenger Vans and Commercial Box Vans. 10 years for Premium and Luxury vehicles. The minimum age to rent is 18 years old. All drivers under the age of 25 will be subject to an additional daily charge.
"If we give you written permission and you pay a fee, you may be authorised to drive and use the vehicle in the following countries: Andorra, Austria, Belgium, Denmark, Finaland, Germany, Great Britain, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, and Switzerland. The cross border fee of 55.00 EUR will apply for all cross border travels and is payable at the rental counter. Vehicles must be returned to mainland France.
In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and request authorisation. Any movement of the vehicle outside of pre-authorised countries will be in breach of the Rental Agreement and liability will be construed accordingly.
Please note that we are unable to provide any additional equiment that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits, etc.) and this responsibility rests with the driver. Customers are therefore recommended to check any requirements in the country of destination or countries/regions the customer may travel through. A list of the mandatory requirements is available in websites such as the AA at: www.theaa.com"
Damage Waiver (DW) reduces the liability of the hirer in the event of damage to or theft of the vehicle. If DW is not included in the reservation, the hirer has full liability for the vehicle. DW is available for purchase and reduces the applicable excess to zero for all cars and SUVs. For Small Cargo Vans, the excess can be reduced to 250 EUR, for Medium and Intermediate Cargo Vans, to 300 EUR and for Luton Cargo Vans with Tail Lift, to 350 EUR.
If included in the reservation, the excess amount for each incident of damage is 1700 EUR for Mini, Economy and Compact cars. For Intermediate Cars and Compact SUVs it is 2000 EUR. Standard vehicles, Minivans with up to 7 seats and all other SUVs have an excess of 2500 EUR. Elite, Premium, Luxury vehicles and 9-seater Passenger Vans have an excess of 3500 EUR.
Small Cargo Vans have an excess of 1500 EUR, Medium and Intermediate Cargo Vans, 2500 EUR and Luton Cargo Vans with Tail Lift, 3500 EUR.
Before purchasing DW, it is advisable to determine if the hirer's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If DW is declined, the hirer will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email fr.accidents@ehi.com.
All rentals where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one way fee. The one way fee varies based on car category, location, and pick up date. If you have reserved a one-way rental, this fee will be displayed during the reservation process when entering the dates, desired route and car category. If unscheduled, this fee will be listed on your rental invoice.
"Excess Protection (EP) is an optional coverage available only if Damage Waiver (DW) is included in the rate. EP reduces the applicable Damage Waiver excess amount to zero for all cars and SUVs. For Small Cargo Vans the excess can be reduced to 250 EUR, for Medium and Intermediate Cargo Vans to 300 EUR and for Luton Cargo Vans with Tail Lift to 350 EUR.
If EP is not included in the reservation, it is available for purchase. Before purchasing EP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline EP but have purchased DW (or DW is included in your rate), you will be required to pay any applicable DW excess and seek compensation from your carrier. EP is not insurance.
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of 20 EUR. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Personal Effects Cover (PEC) is an additional protection available for purchase, which insures the driver's and passengers' personal effects, subject to the terms and conditions of the applicable policy. PEC will provide coverage for theft, damage, or loss of baggage, electronic and mobile devices, as well as protection for delayed bagged and loss of travel documents. PEC insurance coverage is limited to 50 days, regardless of the duration of the rental; charges cannot exceed 200 EUR. PEC coverage will be conditional on your compliance with the terms and conditions of the applicable policy. Please note that this is only a summary; for more information, please consult the policy documents.
The coverage provided by PEC may be included in your existing coverage; renters are recommended to check their existing coverage to determine if it is adequate before purchasing PEC. Purchase of PEC is completely optional and not required to rent a vehicle.
We will conduct qualification checks on you, the hirer, according to our best practices prior to the commencement of your vehicle hire. Prepaid and Systematic Authorisation cards will not be accepted as part of our qualification checks, and you will be required to present a valid Visa, Mastercard or American Express credit card or debit card for pre-authorisation. The pre-authorisation will be for a value between €250 and €2 000 added to the full amount of the hire if not prepaid, depending on the hired vehicles category.
All cards used as part of our qualification process must be valid until at least one month after the return date of the vehicle. Cards not co-branded with Visa, Mastercard or Amex as well as cash, cheques, travellers' cheques and Eurocheques are not accepted for qualification at the start of the hire.
We accept all Mastercard, Visa and AMEX cards as well as cash at the end of car hire.
"Roadside Assisstance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (excluding the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the rental period may affect the protection available under RAP (see Exclusions section).
Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier. "
All drivers must present a fully valid and unexpired driving licence. If the driving licence is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid identity card or passport. All drivers must have held their full licence for a minimum of one year. All local renters must provide proof of home address in France with a utility or phone bill. Customers picking up a rental vehicle at an airport or railway station must provide a flight itinerary, boarding pass or train ticket showing arrival and departure. Local trains are not accepted for Parisian airports and railway stations.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.
To rent a vehicle, the renter must have held a full driving license for a minimum of 1 year for Mini, Economy and Compact (excl Elite) vehicles. 3 years for Intermediate & Standard vehicles (excl Standard Passenger Van) & Full size Commercial Van. 7 years for Compact Elite, Full size & Premium vehicles, Standard Passenger Van & Commercial Box Van. 10 years for Luxury vehicles. The minimum age to rent is 18 years old. All drivers under the age of 25 will be subject to an additional daily charge.
IMPORTANT WINTER DRIVING MESSAGE FOR FRANCE
A new law has come into effect for driving in snow and ice-prone areas of France. Every year from November 1 to March 31 on the roads of certain towns in France they must have winter tires fitted or carry snow chains or snow socks in their vehicles.
The driver is responsible for checking if they will be travelling in one of these areas and equipping their car accordingly. You can find out which areas are affected by this law on the French Government website at https://www.securite-routiere.gouv.fr/chacun-son-mode-de-deplacement/dangers-de-la-route-en-voiture/equipement-de-la-voiture/nouveaux.
Contact our branches to reserve snow chains or snow socks for your rental or select the items from the equipment options before confirming your reservation.
For additional questions, please visit our main car hire FAQs page.