5609 Imperial Street
Burnaby, BC, CA, V5J 1G1
Hours & Services
|Monday||08:00 AM - 05:00 PM|
|Tuesday||08:00 AM - 05:00 PM|
|Wednesday||08:00 AM - 05:00 PM|
|Thursday||08:00 AM - 05:00 PM|
|Friday||08:00 AM - 05:00 PM|
|Saturday||09:00 AM - 02:00 PM|
Renter’s spouse or domestic partner who meet the same age and driver’s license requirements of the renter are authorized drivers at no additional charge. Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements. An additional charge of $10 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.
A spouse or domestic partner is the only permitted additional driver on a rental secured with a debit card.
If returning after hours, please place the keys in the return drop box located at the front of the branch. Drop box is to the right of the front door. Please ensure that the vehicle is locked before leaving. Customers are responsible for the condition of the car until business opens.
Please see the Renter Requirements policy for age requirements and youthful driver charges.
Vehicles rented in Canada can be driven throughout Canada and the US.
Vehicles cannot be driven into Mexico.
Optional Damage Waiver -DW- for this branch ranges between 9.99 and 49.99 CAD per day, depending on the vehicle rented. DW is offered at the time of rental for an additional daily charge. If the renter accepts DW, Enterprise waives or reduces the renter's responsibility for loss of, damage to, the rental vehicle, including but not limited to towing, storage, impound and administrative fees subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance. The purchase of DW is optional and not required to rent a car. The protection provided by DW may duplicate the renters existing coverage. Enterprise is not qualified to evaluate the adequacy of the renters existing coverage, therefore, the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection by DW.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepay Fuel
This option allows the renter to pay for the tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2 - We Refill
This option allows the renter to pay Enterprise at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices.
Option 3- You Refill
This option allows the renter to return the vehicle with the same amount of gas as received to avoid extra fuel charges.
Customers who reside in the United States, U.S. Territories, or Canada
Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:
They also present an Active Military ID, and
They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
Customers travelling to the U.S. and Canada from other countries
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. Digital licenses are not accepted. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.
Customers traveling to the United States and Canada from another country must present the following:
Their home country driver’s license that is valid, unexpired and includes a photograph, and
If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.
If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required.
If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented.
Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.
Photocopies of Driver’s Licenses are not accepted
“Learner’s Permits” are not accepted.
Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.
Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.
Personal Accident Insurance - Personal Effects Coverage - THE PURCHASE OF PERSONAL ACCIDENT AND PERSONAL EFFECTS INSURANCE (PAI-PEC) IS OPTIONAL AND OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IT IS NOT REQUIRED TO RENT A VEHICLE. IF ACCEPTED, PLEASE READ THE CERTIFICATE OF INSURANCE WORDING CAREFULLY FOR A FULL DESCRIPTION OF THE COVERAGE AND EXCLUSIONS RELATED TO PAI-PEC. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, dismemberment, and accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers, or anyone who is travelling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI-PEC is subject to the provisions, limitations and exclusions of the PAI-PEC policy underwritten by AIG Insurance Company of Canada. The purchase of PAI-PEC is optional and not required to rent a car. The coverage provided by PAI-PEC may duplicate the renter's existing coverage. Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage, therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI-PEC. The PAI-PEC for this branch is 6.99 CAD per day.
Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location.
Renter may purchase Roadside Assistance Protection (RAP) from Owner for an additional fee. If Renter purchases RAP, Owner agrees, subject to the actions that invalidate Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RAP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Assistance Protection services are only available in the United States and Canada. If Renter does not purchase RAP, or RAP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RAP does not apply in Mexico. For roadside assistance call 1-800-307-6666.
RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES
RENTER REQUIREMENTS POLICY
All Renters and additional drivers must be 21 or older. All Renters must have a valid driving licence and a major credit card or debit card in their name. Individuals with provisional licences are not eligible to rent. This is only a summary. For additional details, please reference the Driving Licence Information Policy.
The underage surcharge for drivers between the ages of 21 and 24 is $20 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through to Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating for up to five passengers.
Debit cards are accepted at the time of rental under the following conditions:
• The name and address shown on the Renter's driving licence must match their current home address.
• The address must be within 50 km of the renting branch or the Renter's driving licence must be from the same province in which the rental branch is located.
• Renters must present two of the following items, each of which must indicate the Renter's current home address: A utility bill, mobile phone bill, payslip, an original declaration page from an active car insurance policy. Utility bill(s), mobile phone bill(s) and payslip(s) must be originals and dated within 30 days.
Other than the Renter's spouse or domestic partner, no other additional drivers are allowed.
Renters using a debit card may rent the following vehicle classes: Economy through to Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating for up to five passengers.
If using a debit card for any amounts owed, the available funds in the account associated with the Renter's debit card will be reduced by those amounts. Additionally, the Renter is responsible for any overdraft fees incurred.
Please read the Forms of Payment Policy (see below) for additional details pertaining to the use of debit cards at this location.
At the time of rental, the Renter must provide evidence of a transferable collision, comprehensive and liability car insurance policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Intermediate Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van and Corvette.
FORMS OF PAYMENT POLICY
The following forms of payment are accepted for the rental.
The Estimated Total for the rental on the Review and Reserve screen, and/or in the email reservation confirmation, will be charged to the form of payment provided by the Renter. If the rental as reserved is modified, the Estimated Total amount for the rental may change and will still be charged to the form of payment provided by the Renter.
At the time of the rental, the Renter will sign a rental contract (the "Contract") that applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions.
To account for the Renter potentially incurring additional amounts owed under the Contract, a deposit of $300 or $850 will be required from the Renter at the time of the rental for the following vehicle classes: Electric Luxury SUV, Full Size Elite Electric Sedan, Intermediate Sport Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van and Corvette will be required from the renter at the time of rental.
The Renter must use an above-listed form of payment for the deposit amount. The deposit amount will not be available for use by the Renter, and/or refunded to the Renter, until after the vehicle has been returned.
If the Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from the Renter's deposit amount, if applicable. If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by the Renter at the time of rental, unless the Renter provides a different above-listed form of payment to be charged.
If using a debit card for any of the above amounts, the available funds in the account associated with the Renter's debit card will be reduced by those amounts. Additionally, the Renter is responsible for any overdraft fees incurred.
Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental, after the vehicle has been returned. Cash is not accepted.
In addition to one of the above-listed forms of payment, credit cards with sufficient available credit that are listed on the Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract.
All amounts owed by the Renter under the Contract will be submitted (a) as an authorisation to be a hold against, and ultimately to be charged to, the Renter's credit card or debit card or (b) to be charged to the Renter's debit card.
Please read the Renter Requirements Policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location.
At the time of rental, disembarking renters will be asked to provide a credit card or debit card with funds to cover the Estimated Total for the rental and a deposit of up to $850. The deposit amount will not be available for use by the renter and/or refunded to the renter until after the vehicle has been returned.
Debit cards are accepted at the time of rental under the following conditions:
• The name and address shown on the renter's driving licence must match their current home address;
• The address must be within 50 km of the rental branch OR the renter's driving licence is from the same province where the rental branch is located;
• Renters must present two of the following items, each of which must indicate the renter's current home address: a utility bill, mobile phone bill, payslip, an original declaration page from an active car insurance policy. Utility bill(s), mobile phone bill(s) and payslip(s) must be originals and dated within 30 days.
Other than the renter's spouse or domestic partner, no other additional drivers are allowed.
You will need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.
The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.
• Northeast US including regions in the Midwest:
• Chicago Metropolitan Area:
• Golden Gate Bridge and Northern California Bay Area:
• Southern California:
• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:
• Louisville KY:
To view our entire coverage map, go to https://www.enterprise.com/en/help/faqs/car-rental-toll-pass.html and click on Coverage Map.
TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.
Winter tires are offered during certain months and based on availability at the rental location. If you wish to request winter tires ahead of your vehicle reservation date, please contact the rental office directly for availability and pricing.
North Surrey King George Blvd.
Unit A 10376 King George Blvd
Surrey, BC V3T 2W5
Richmond Beckwith Rd.
9051 Beckwith Rd
Richmond, BC V6X 1V7
751 Marine Drive
North Vancouver, BC V7M 1H4
13467 72 Ave
Surrey, BC V3W 2N7
Coquitlam Barnet Hwy.
2786 Barnet Hwy
Coquitlam, BC V3B 1B9
20468 Lougheed Highway, Ste 4
Maple Ridge, BC V2X 2P8
The cost of a rental car depends on many factors and can vary greatly. These factors include:
For the most accurate pricing, start a reservation.
To rent a car from Enterprise Rent-A-Car in the United States and Canada, you will need the following:
Some locations may require additional information, including but not limited to:
As a customer, you have a choice as to how you would like to pay for fuel.
Fuel Policy at Non-Airport locations:
Fuel Policy at Airport Car Rental Locations:
Note: Prepaid fuel is only sold in full tanks at the discounted price per gallon and is not refundable. Local fuel rates will vary by the area you are renting a vehicle.