Car & Van Hire in Sarajevo International Airport (SJJ)

Additional Driver - 7.02 EUR per day for all car groups. All rental terms and conditions apply for additional drivers. Fee quoted is inclusive of VAT.

THE PHONE NUMBER FOR AFTER HOURS PICKUPS IS 387 61 990 900. THE CUSTOMER MUST RESERVE THIS SERVICE AT LEAST 24 HOURS IN ADVANCE. AN EMPLOYEE WILL BE THERE TO MEET THE CUSTOMER. THE AFTER HOURS PICK UP FEE IS 20 EUR PLUS VAT. . THE CUSTOMER MUST CALL 387 61 990 900 TO SCHEDULE AN AFTER HOURS RETURN WITH THE ENTERPRISE LOCATION. THE CUSTOMER MUST RESERVE THIS SERVICE AT LEAST 24 HOURS IN ADVANCE. AN EMPLOYEE WILL BE THERE TO MEET THE CUSTOMER, CHECK IN THE VEHICLE AND CLOSE THE CONTRACT. THE AFTER HOURS DROP OFF FEE IS 20 EUR PLUS VAT.

Mini and Economy - minimum age 21 years. Compact, Intermediate - Full Size - Specialty - minimum age 23 years. Maximum age to rent is 75 years old for all car categories. A fee of 17.55 EUR per day inclusive of VAT applies to drivers aged 21-22 for Compact, Intermediate, and Standard. 

Cross border rentals are allowed within the European countries except Belarus, Bulgaria, Czech Republic, Romania, Russian Federation, Turkey, Ukraine, Albania and Kosovo. There is also an insurance fee that applies. If traveling outside Bosnia and Herzegovina, Zero Excess is mandatory to be added to the contract. Without Zero Excess insurance, it is not allowed to travel outside of Bosnia and Herzegovina.

If the car is rented from the rental company, the driver would need a travel permit to take the car to another country. A permit to travel across the border is purchased at the rental office when picking up the vehicle. Charge is 75.00 EUR. Road assistance or car replacement while driving abroad is not available. The rates above do not include VAT.

The Collision Damage Waiver, or CDW, is an optional coverage product which reduces the customer's financial responsibility in cases of damage to the rental vehicle or fire up to the excess amount. The customer is liable for the full cost of the vehicle if this coverage product is not purchased. A police statement must be presented to the rental company in the event of damage. Without a police report, the client is fully liable for damages. The customer assumes full responsibility if the damage caused is a direct result of an infringement of the highway code. The daily charge and excess amount vary by car class:

Excess amounts:
Mini and Economy: 900 EUR
Compact: 1100 EUR
Intermediate and Intermediate Estate: 1500 EUR
Intermediate SUV, Van, Standard and Std. SUV: 1700 EUR
Full Size and Luxury Vans and SUV: 3500 EUR

The excess will be charged every time a vehicle is damaged, lost or stolen. Before purchasing CDW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges up to the excess amount and seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance. For all damages, a police report is required that clearly specifies when and where the damage occurred and under what circumstances. Any non-compliance with the law and other regulations for road traffic safety will void any coverage on the vehicle.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: info@citycarrental.ba, +38733 555 255

One Way Drops are allowed with a minimum advance notice of 24 hours. Drop fees will apply for all one-ways to and from Sarajevo to Mostar, Tuzla and International one-ways from all Bosnia locations.

REFUELING CHARGES-FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF ENTERPRISE-RENT-A-CAR BOSNIA HERZEGOVINA. FEES FOR TANK SERVICES ALSO APPLY, COST 10 EUR PLUS VAT.

SUPPLEMENTARY LIABILITY INSURANCE SLI- THIRD PARTY INSURANCE-REQUIRED BY LAW- FREE OF CHARGE. COVERAGE LIMITS- A. THIRD PARTY BODILY INJURY OR DEATH UP TO 500,000 EUR, B. THIRD PARTY PROPERTY DAMAGE 175,000 EUR.

Personal Accident Insurance does not cover: injuries covered by employer's benefits, self-inflicted injuries or death benefits.

Personal Accident Insurance will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, failure to lock or secure the vehicle

Visa, American Express, Diners and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The car categories Mini and Economy require a deposit of 300.00 EUR, Compact and Intermediate 500.00 EUR and Standard and Full size vehicles require a 1000.00 EUR deposit. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.

ENTERPRISE RENTAL LOCATIONS DO NOT PROVIDE DIRECT ROADSIDE ASSISTANCE TO THE CUSTOMER. THIS ASSISTANCE IS PROVIDED BY BIHAMK ON BEHALF OF ENTERPRISE. THIS SERVICE IS AVAILABLE 24-7 BY CALLING TEL. 387 61 990 900 WITHIN THE COUNTRY OF RENTAL. ROADSIDE ASSISTANCE MAY INCLUDE JUMP STARTING, TOWING A VEHICLE, HELPING TO CHANGE A FLAT TIRE, PROVIDING A SMALL AMOUNT OF FUEL WHEN A VEHICLE RUNS OUT OF IT, PULLING OUT A VEHICLE THAT IS STUCK IN SNOW OR HELPING PEOPLE WHO ARE LOCKED OUT OF THEIR CARS, DELIVERING NEW PAIR OF KEYS-FEE FOR LOST KEYS WILL APPLY. THESE SERVICES ARE FREE OF CHARGE WITHIN 10 KM OF OUR STATIONS. SERVICES PROVIDED OUTSIDE THE RANGE OF 10 KM FROM OUR STATIONS WILL INCUR A FEE. ROADSIDE ASSISTANCE SERVICES ARE NOT AVAILABLE WHERE, UNDER INITIAL INSPECTION, IT CAN BE REASONABLY DETERMINED THAT THE VEHICLE HAS UNDERGONE MAJOR BODY MODIFICATIONS, HAS BEEN PARTICIPATING IN ANY FORM OF MOTOR SPORT, THE DRIVER HAS BEEN ENGAGED IN UNLAWFUL ACTIVITY, THE DRIVER IS UNDER THE INFLUENCE OF ALCOHOL OR DRUGS, IF THE DRIVER HAS LEFT THE SCENE OF AN ACCIDENT IN WHICH HE PARTICIPATED, IF THERE IS NO POLICE RECORD OF THE CAR ACCIDENT OR WHERE THERE IS A PERCEIVED SAFETY RISK IN SUPPLYING ANY OF THE SERVICES. REMOTE AREAS- IN REMOTE AREAS YOU MAY EXPERIENCE DELAYS IN OBTAINING ROADSIDE ASSISTANCE REMOTE AREAS ARE DEFINED AS AREAS THAT ARE SPARSELY POPULATED AND WHERE NORMAL AUTO CLUB SERVICES ARE NOT READILY AVAILABLE. TOWING- IF THE SERVICE PROVIDER IS UNABLE TO MOBILIZE YOUR VEHICLE FROM THE BREAKDOWN SITE, THEN TOWING WILL BE SUPPLIED. COLLISION ACCIDENT- IF YOUR VEHICLE IS DAMAGED AS A RESULT OF A COLLISION OR IMPACT WITH ANY OBJECT, WHETHER CAUSED BY MECHANICAL FAILURE OR FOR ANY OTHER REASON OR INCIDENT INCLUDING FIRE, TOWING ASSISTANCE CAN BE ARRANGED AT THE DRIVERS EXPENSE. UNATTENDED VEHICLES- THE DRIVER, OR A REPRESENTATIVE, MUST WAIT WITH THE VEHICLE UNTIL THE SERVICE PROVIDER ARRIVES. UNATTENDED VEHICLES WILL NOT BE SERVICED UNDER ANY CIRCUMSTANCES. WHERE THE DRIVER HAS ELECTED AN AUTHORIZED REPRESENTATIVE, THE REPRESENTATIVE MUST HOLD A CURRENT DRIVERS LICENSE IN CASE THE VEHICLE IS REQUIRED TO BE MOVED. WHERE THE VEHICLE IS FOUND TO BE UNATTENDED, ANY SUBSEQUENT CALLS FOR ASSISTANCE WILL BE AT THE DRIVERS EXPENSE.

All drivers must present a fully valid driving licence. All drivers must have held their licence for at least 2 years. All renters must provide valid photo ID such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving licence is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation. Customers can drive in the country using their driving licence from their country of origin for up to 2 years. If staying in the country longer, customers are required to obtain an International Driving Permit. Pets are not allowed in rental vehicles.

"SUPPLEMENTARY LIABILITY PROTECTION SLP- THIRD PARTY LIABILITY -REQUIRED BY LAW- FREE OF CHARGE. COVERAGE LIMITS- A. THIRD PARTY BODILY INJURY OR DEATH UP TO 500,000 EUR, B. THIRD PARTY PROPERTY DAMAGE 175,000 EUR."